The Professional Patient

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Today I had a patient who was annoyed with me because I thought her problem could be better served at a family practitioner’s office.

Truth be told, if the emergency room is ‘patient overloaded’ you will wait hours before you are seen.

I didn’t realize how offended she was that I actually told her ‘no’. Maybe the work ‘no’ is not something that she hears very often.

Being rude and hostile will definitely NOT get you seen any faster.

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