Today I had a patient who was annoyed with me because I thought her problem could be better served at a family practitioner’s office.
Truth be told, if the emergency room is ‘patient overloaded’ you will wait hours before you are seen.
I didn’t realize how offended she was that I actually told her ‘no’. Maybe the work ‘no’ is not something that she hears very often.
Being rude and hostile will definitely NOT get you seen any faster.